Duration: This takes about 2 minutes, plus the time to finish your application.
Overview
If your organization's background check is run through NCSI (National Center for Safety Initiatives), you may see this message when you click Run Background Check or Continue Application in Ankored, or when you open the link in your NCSI email:
"This invitation has already been used. Continue your application from your account."
This is not an error with your background check. It means you already started your NCSI application, so the original invitation link can't be used a second time. Your progress is saved in your NCSI account, and you can pick up where you left off by logging in directly.
Before you start
Use the same sign-in information (email or phone number) you used when you first started your NCSI application.
You have 14 days from when the background check was assigned to submit your application. Finish it as soon as you can so it doesn't expire.
Do not start a new application or pay again. Your original application and payment are already on file.
Steps
Go to your NCSI account. Open https://app.ncsisafe.com/account in your browser.
Sign in. Log in with the same email or phone number you used when you started your application.
Find your application. On the Your Account page, look under Previous background screening applications for the application you started.
Continue your application. Open the application and finish any remaining steps, such as the consent and disclosure forms or your applicant information.
Review and submit. Review your Application Summary, correct anything that isn't right, then click Submit.
After you submit
Your application is sent to NCSI for processing. Screenings typically take 3 to 5 business days (Canadian CPIC checks typically take up to 72 hours).
Your background check status in Ankored will update automatically once NCSI finishes.
Watch for emails from [email protected]. If NCSI needs to verify any of your information, your check stays on hold until you respond. Add ncsisafe.com to your safe senders list so these emails don't land in spam.
Frequently asked questions
I can't sign in to my NCSI account. What should I do?
Contact NCSI at [email protected] or 866-996-7412 (Monday through Friday, 9:00 AM to 5:00 PM Eastern). They can help you get back into your account.
I already submitted my application. Why am I seeing this message?
Once your application is submitted, the invitation link can't be reused. No further action is needed unless NCSI emails you for more information. You can check your status in Ankored or by logging in at https://app.ncsisafe.com/account.
Need help with your Ankored profile? Contact [email protected]
Questions about your NCSI account or background check screening? Contact [email protected] or call 866-996-7412.