What does "Inactive" mean?
The Inactive feature allows the Organization Admins to temporarily deactivate Ankored member profiles. When a profile is set to Inactive:
The member cannot access their Ankored profile until they are reactive by Org Admin or Ankored Support
They do not receive compliance notifications
Why use the Inactive feature?
Manage your organization's Ankored users more effectively
Temporarily remove members not currently participating
Maintain ability to quickly reactivate profiles in the future
What happens when their profile is set to Inactive?
They can Login but they will see a message that their profile is set to an Inactive state and to contact [email protected]
They won't be able to complete requirements
They won't receive compliance notifications for that profile
If you have other active profiles, you can still access those normally
How do I set a user back to Active?
Click the 3 dots on their profile and select Active. You can also select multiple users at a time.
Will the member be notified when their profile is reactivated?
Yes, the member will receive a notification as soon as your Org Admin reactivates their profile. They will regain full access and compliance notifications will resume.
What if the member has multiple roles in Ankored?
The specific role that you select will go to inactive, if they have another role you’ll need to also set that to inactive