Use this guide if your Ankored requirement verifies through the U.S. Soccer Learning Center. You will see a status like USSF ID Required or Waiting on USSF License, or a View Licenses button on the requirement.
There is no certificate to upload for these requirements. Ankored pulls your completion directly from U.S. Soccer. If your organization asked you to upload a SafeSport certificate instead, that is a different process, see the SafeSport Training & Upload Guide.
How this works
Ankored does not host U.S. Soccer training. You complete your certifications in the U.S. Soccer Learning Center, and Ankored acts as a bridge that pulls your completion data automatically using your USSF ID.
A USSF ID is the unique 16-digit number assigned to individuals registered with the United States Soccer Federation, often shown in the format 1000-0000-XXXX-XXXX. It tracks your certifications, licenses, and compliance status.
Your Ankored profile connects to the Learning Center in one of three ways:
Email match - Your Ankored email matches your Learning Center email.
Name and date of birth match - Your first name, last name, and date of birth match between both systems.
Manual entry - If neither matches automatically, you enter your USSF ID directly on the requirement in Ankored.
A date of birth is required. Ankored cannot connect your USSF ID or look up your licenses without one. If your date of birth is missing, the requirement will prompt you to add it, and the connection retries automatically once it is there.
Only certifications on file with U.S. Soccer can be verified. Coaching or referee qualifications issued by other organizations will not appear in Ankored through this requirement.
Step 1: Create or log into your Learning Center account
If you already have a Learning Center account, skip to Step 2.
Go to https://learning.ussoccer.com and click Sign Up, or go directly to https://learning.ussoccer.com/sign-up/personal-details.
Fill in your personal details. Use your full legal first and last name and your correct date of birth. These must match your Ankored (or LeagueApps) profile exactly for automatic verification to work.
Use the same email address you use with Ankored if possible. Your primary email becomes your Learning Center username, and a matching email lets the accounts connect automatically.
Check the required agreement boxes and click Sign Up.
Check your inbox for the verification email from U.S. Soccer, and check spam if you do not see it. Click the verification link. If you listed two email addresses (for example, a parent email for a minor), both must be verified before the account unlocks.
Log in and complete your profile. Your 16-digit USSF ID is created automatically.
If you have ever held a U.S. Soccer license, even years ago, do not create a second account. A duplicate account will not carry your certification history. Follow the sign-up flow and the system should locate your existing record, or contact U.S. Soccer Learning Center support to recover it.
Step 2: Find your USSF ID
You only need to do this if Ankored did not connect your account automatically. Your USSF ID is a 16-digit number and can be found in two places:
Your Learning Center profile (recommended) - Log in at https://learning.ussoccer.com, click your name in the top right corner, and select Profile. Your USSF ID is displayed there, and also appears on your license documents under the Licenses or Certifications tab.
Physical ID card - For some roles, such as referees, your USSF ID appears on your physical card.
Note: The U.S. Soccer Directory does not display personal identifiable information and cannot be used to look up a USSF ID. Use your Learning Center profile instead.
Tip: Copy and paste your USSF ID directly from your Learning Center profile into Ankored to avoid typos.
Step 3: Connect or correct your USSF ID in Ankored
Your connected USSF ID is displayed on your U.S. Soccer requirement in Ankored, so you can always confirm the right account is linked.
To enter or replace an ID, open your U.S. Soccer requirement and enter the correct 16-digit USSF ID. This works even when another ID is already connected, which is useful if you have more than one U.S. Soccer account and the wrong one was matched automatically.
For security, the ID you enter must match the date of birth on file in Ankored. Once accepted, your licenses re-sync within a few minutes.
Step 4: Complete your required training
Click View Licenses on your Ankored requirement to see which Learning Center licenses satisfy it. You only need to complete one of the trainings listed for that requirement.
Your organization may also assign concussion training (Introduction to Safe and Healthy Playing Environments) and Code of Conduct as separate requirements. Check your full requirement list in Ankored to see everything assigned to you.
Completing SafeSport Trained
Launch SafeSport from inside the Learning Center, not from SafeSport.org. Going directly to SafeSport.org creates a completion that is not tied to U.S. Soccer, and it will not sync back to Ankored.
Set aside about 90 minutes for the core course.
From the Learning Center, go to the Safe Soccer section at https://learning.ussoccer.com/safe-soccer.
Find the SafeSport training and click the launch button. You will be taken to SafeSportTrained.org automatically and enrolled in the correct course.
If prompted to create a SafeSport account, use the same full legal name and email you used in the Learning Center.
Work through the modules. If you have completed SafeSport Trained before, the system will offer you the applicable refresher instead of the full core course.
Log back into the Learning Center, open your Profile, and confirm your completion is listed under the Certificates or Licenses tab.
If it does not appear in your Learning Center profile, it did not credit to your U.S. Soccer account. Contact U.S. Soccer before contacting Ankored support, since we can only pull what is on file with U.S. Soccer.
Step 5: Confirm it synced to Ankored
Once your completion shows in the Learning Center, Ankored picks it up automatically. Do not upload anything.
First connection - The first time your USSF ID is matched, Ankored runs an initial pull, so existing certifications appear within a few minutes.
After that - Ankored refreshes U.S. Soccer data once per day, overnight at 6:00 AM UTC. New completions are picked up at the next daily refresh.
Expiration dates - Any certification with an expiration date has that date pulled in and refreshed on the same daily cycle. An expiring or expired certification updates your Ankored requirement status automatically, with no action needed from you.
If your completion still is not showing after 24 hours, contact support.
Troubleshooting
My requirement says "USSF ID Required"
Ankored could not match your profile to a Learning Center account automatically, usually because your email, name, or date of birth do not match between the two systems. Find your USSF ID (Step 2) and enter it manually on the requirement (Step 3).
My requirement says "Waiting on USSF License"
Your USSF ID is connected and Ankored is waiting for the required license to appear as complete in the Learning Center. There is nothing to upload. Complete the training and Ankored will update automatically.
Ankored says my USSF ID is invalid
Re-enter the ID carefully, copying it directly from your Learning Center profile. It should be all 16 digits.
Confirm your date of birth in Ankored matches your date of birth in the Learning Center exactly.
Confirm your first and last name match exactly. "James" versus "Jim," or a missing second last name, will cause a mismatch.
If you have verified all three and the ID is still rejected, contact support with a screenshot of the error.
My date of birth matches but I still see a mismatch error
If the incorrect date of birth was in Ankored, update it in the Personal tab. If you are a LeagueApps user, update it in LeagueApps first and allow 15 to 30 minutes for it to sync into Ankored. Once it lands, Ankored retries the USSF connection automatically within a couple of minutes.
If the incorrect date of birth is in your Learning Center profile, you must contact U.S. Soccer directly to change it. See Change Profile Page Name and Date of Birth and contact U.S. Soccer Support.
If the error persists after 30 minutes, contact support with a screenshot showing the date of birth in both systems.
I completed my training but nothing shows in Ankored
First, confirm the completion appears in your Learning Center profile. Then check that the USSF ID shown on your Ankored requirement matches the account where you completed the training. If you have more than one U.S. Soccer account, the wrong one may have connected, and you can enter the correct ID directly on the requirement.
I went to SafeSport.org directly by mistake
Your completion will not appear in the Learning Center and cannot sync to Ankored. Contact your organization's administrator to see if they are willing to mark your requirement as complete.
My U.S. Soccer account uses a different email than my Ankored account
You do not need matching emails if you enter your USSF ID manually. Find your ID in your existing Learning Center account and enter it on the requirement. Do not create a new Learning Center account, as this creates a duplicate record without your certification history. If you need help, contact support with both email addresses and your USSF ID.
I'm a team manager or other non-coaching staff. Do I need a USSF account?
If your organization assigned you a requirement that verifies through the Learning Center, then yes, you need a Learning Center account and USSF ID even if you do not coach. If you believe the requirement was assigned in error, contact your organization's administrator.
Why is SafeSport the only option under my U.S. Soccer certification?
The requirements you see are configured by your organization or league. If you believe an option is missing, contact your organization's administrator to confirm which certifications are required for your role.
Support contacts
U.S. Soccer Learning Center support: https://ussf.my.site.com/lcsupport/s/contactsupport
Safe Soccer clearance questions: [email protected]
SafeSport technical support (account or course issues): Learning Service & Support portal, or call (303) 800-4LMS (4567). Help desk hours are Monday to Friday, 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday, 12:00 p.m. to 5:00 p.m. EST.
Ankored support: Reach out through the chat widget in your Ankored account.