Overview
When a member's requirement outcome results in a Disqualified or Qualifications Not Met status, they are locked out of your Ankored organization. If that decision needs to be reversed — for example, a reviewer selected "Disqualify" when they meant to reject a document, or your organization has decided to give the member another chance — you can use Reset to Incomplete to restore their access without contacting Ankored Support.
Who can do this: Only the following roles can reset a member to Incomplete:
Customer Admin
Director
Ankored Admin
How to Reset a Member to Incomplete
Step 1: Find the Member
Navigate to the program where the member is listed.
Locate the member with the Disqualified or Qualifications Not Met status.
Step 2: Open the Actions Menu
Click the three-dot actions menu (⋮) at the end of the member's row.
Select Reset to incomplete.
Step 3: Confirm the Reset
A confirmation modal will appear. Review the details and confirm to complete the reset.
What Happens After the Reset
The requirement that caused the disqualification is reset to Incomplete.
Any requirements the member had already completed remain Completed — they will not need to redo them.
The reset applies across all programs the member belongs to, not just the program where you performed the action.
The member regains access to their Ankored account and can log in to complete the outstanding requirement.
Frequently Asked Questions
Does this delete the original review decision or documents?
No. Previously completed requirements and their history are unchanged. Only the disqualifying requirement is returned to Incomplete.
Will the member be notified?
The member can log in again immediately. Once the requirement is Incomplete, standard missing-requirement reminders apply.
I don't see the "Reset to incomplete" option. Why?
Check that your role is Customer Admin, Director, or Ankored Admin, and that the member's status is Disqualified or Qualifications Not Met.