Ankored automatically sends email notifications to keep your members informed and on track with their compliance requirements. This article explains who receives each email, what triggers it, and when.
Who receives these emails
Member notifications go directly to the member. For a child's profile, they go to the parent or guardian. Admins do not receive copies of the emails sent to members.
Admins only receive their own set of notifications, such as a daily summary of items waiting for review. See Emails admins receive below.
All emails come from [email protected]. Members should add this address to their contacts and check their spam or junk folder if they aren't receiving emails.
Emails can include your organization's logo when that setting is turned on in your account.
Inactive members do not receive any notifications.
Optional requirements never trigger emails. Members are not notified when an optional requirement is assigned, and optional requirements are left out of reminders.
Invitation to Ankored
When a member is added to Ankored, they receive an email inviting them to activate their account. The invitation is sent once the member has something to do, meaning at least one requirement is assigned to them.
Members added through a partner integration (such as LeagueApps): the invitation is held until the member has requirements to complete.
Members added through Quick Add or Bulk Import: you can choose to send the invitation immediately or hold it until requirements are assigned.
If a member's only requirement is age-triggered, the invitation is sent on the date the requirement applies.
If the member doesn't activate right away, Ankored sends reminders on Day 2, Day 4, Day 7, and Day 10 after the invitation. Reminders stop once the member activates.
On your roster, Invite Not Sent means no invitation has gone out yet, and Invite Pending means it was sent and the member hasn't activated. Admins can resend an invitation at any time, which always sends it right away. See Why aren't my invites being sent out?
Missing requirement reminders
After a member activates, if they have outstanding requirements, Ankored sends reminders on this schedule:
Day 2, Day 4, Day 6, Day 10, and Day 17
Then every 10 days (Day 27, 37, 47, 57, and 67)
That's up to 10 reminders over 67 days. The schedule starts over, with the first reminder sent right away, when:
A new requirement is assigned to the member
The member is moved to a new program
One of the member's requirements expires
Parents and guardians receive a separate reminder for each child. Members who belong to more than one organization receive a separate reminder for each organization.
New requirement assigned
When a new required requirement is assigned to a member, they receive an email listing each new requirement they need to complete. This includes existing Ankored users who are added to your organization.
Expiring soon reminders
When a completed requirement is within 30 days of its expiration date, its status changes to Expiring Soon. Ankored emails the member 30, 15, 7, and 3 days before it expires. Members can re-complete a requirement as early as 30 days before it expires.
Expired requirements
There is no separate "expired" email. When a requirement expires, the member's status changes to Incomplete and the missing requirement reminders start over. Once they re-complete it, their status returns to Cleared.
Other emails members may receive
Requirement reviewed: sent when an admin approves or resets a manually uploaded requirement. If it was reset, the email includes the reason you provided.
Background check application link: sent when a background check is started for the member.
Email address changed: sent to both the old and new email address when a member's email is updated.
Confirm email and reset password: standard account emails.
U.S. Soccer reminders: reminders to connect a U.S. Soccer ID or add a missing birth date, for organizations using U.S. Soccer Learning Center requirements.
Profile reactivated: sent when an admin sets an inactive member back to active.
Emails admins receive
Admins do not receive copies of member emails. Admins are only emailed in these situations:
Requirements pending review: a daily summary of items waiting for your review, including background checks marked Consider and manually uploaded requirements. See How to Approve and Reset Uploaded Requirements.
Bulk Import summary: sent to the admin who ran a Bulk Import, summarizing the results.
Admin invitation: sent when someone is added as an admin on your account.
See what's happened in your account: Activity Log
The Activity Log gives admins a single, searchable record of significant actions taken in your account. Each entry reads as a plain sentence that names who took the action, who it affected, and what changed. For example, a role change, a member being added to or removed from a program, a requirement being completed or marked complete, or a review decision. Reminder and invitation activity also appears as summary entries, such as how many reminder emails were sent.
You can filter the Activity Log by user, type of activity, role, date range, and specific records. If a profile is deleted, the log keeps that member's compliance status at the time of deletion.
Need help?
Contact [email protected].