Ankored invitation links now expire after a set amount of time. Your members can request a new link on their own, and you can resend an invite from the admin panel at any time.
How long invitation links last
Member invites: 30 days
Admin invites: 7 days
Every invite, reminder, and resend we send includes a new link. Let your members know the most recent email is always the best one to use.
Does resending an invite cancel the old link?
No. Resending an invite does not cancel links you sent earlier. Each link keeps working until its own expiration date (30 days for members, 7 days for admins), so a member can use any invite that has not expired yet.
Older links stop working early in two cases:
The member accepts an invite. Once they activate their account, all of their other invitation links stop working.
You change a pending member's email. Any links sent to the old email address stop working.
Your pending invites
As part of this update, older invitation links expire. Admin invites more than 7 days old stop working as soon as the update is live.
If you have admins who have not activated their account yet, we recommend resending their invite so they have a working link.
What your members see when a link expires
Your member clicks an expired link and lands on the Ankored sign-in page with a message that their invitation has expired.
They click Email me a new invitation link.
We send a new invitation email, usually within a minute.
Members can request a new link once every 15 minutes. If they click again during that window, we will not send another email.
Resending an invite
You can resend an invite from the admin panel at any time, and we will always send a new link. See Resend Activation Email Feature for step-by-step instructions.
Changing a pending member's email
An invitation link only works for the email address we sent it to. If you update the email for a member who has not activated their account yet, any links sent to the old address stop working. Resend their invite so the new link goes to the correct address.
If a member is still having trouble
The new link did not arrive. Ask your member to check their spam or junk folder, then wait 15 minutes before requesting another link.
The link still does not work. Confirm your member is opening the invite sent to the email address on their Ankored profile. A forwarded invite will not work for a different address.
The email on file is wrong. Update your member's email, then resend the invite.
If you need a hand getting a member in, contact our support team and we will help.