If you've added members to Ankored but they haven't received an invitation email, check their compliance status on the Members page. If it shows Invite Not Sent, the invitation hasn't gone out yet, and the fix is usually quick.
Why the invite hasn't been sent
Ankored only sends an invitation when there's something for the member to do once they log in. If a member has no action to take, the invite is held so they aren't emailed for no reason. This happens in two situations:
No requirements are assigned. The member was added to a role that doesn't have any requirements assigned to it, so there's nothing for them to complete yet.
The member was added as Inactive. Inactive members do not receive invitation or reminder emails and aren't tracked for compliance.
How to trigger the invite
You don't need to resend anything manually. The invitation email goes out automatically as soon as one of the following happens:
Assign a requirement to the member's role, or
Set the member to Active under their profile status.
Once either change is made, the member's status will move from Invite Not Sent to Invite Pending, and Ankored will follow up with automatic reminders on Days 2, 4, 7, and 10 until they activate their account.
