User Status Definitions
At the Group level, each user displays a status indicating their overall progress:
Not Activated
The user hasn't activated their Ankored profile yet.
Action needed: User must check their email for the activation link and click "Activate Account."
Admin tip: For large groups, click Resend Activation Emails to send reminders to all unactivated users.
Pending Confirmation
The user signed up via a unique URL and must confirm their email address.
Action needed: User must check their email from [email protected] and confirm their address to activate their profile.
Incomplete
The user has activated their account but has missing requirements.
How to view: Hover over the "Incomplete" status to see which requirements are missing.
Optional
The user has not completed assigned requirements that are marked as optional (not mandatory).
Cleared
The user has completed all assigned requirements, including any optional ones.
None Assigned
The user has an active Ankored profile but no requirements have been assigned to their role.
Disqualified
The user has been locked out of Ankored due to a disqualifying requirement outcome (e.g., flagged background check).
Requirement Status Definitions
Ankored tracks status for each individual requirement. Here's what each status means:
Completed
The user has successfully fulfilled this requirement.
Incomplete
The user has not fulfilled the requirement and must take action to complete it.
In-Progress
Applies to: Integrated Abuse Prevention Training
The user has started the training video but hasn't finished it yet.
Waiting on Applicant
Applies to: Integrated background checks
The user has initiated the background check application but hasn't submitted it to the third-party provider for screening.
Waiting on Provider
Applies to: Integrated background checks
The user has submitted their application to the third-party provider. No further action is needed from the user. The screening process typically completes within 72 hours or less.
Pending Review
The user has manually uploaded a required document.
Admin action required: Review the file and select one of the following:
Approve – Accept the document
Reset – Request the user upload again
Reject – Decline the document with a reason
Important: If rejected or reset, the user receives an email notification with the reason and can upload a new document.
Expiring Soon
This requirement is approaching its expiration date.
Action needed: The user will receive email alerts and must re-complete the requirement. Users can re-complete as early as 30 days before expiration or remove the file and redo the requirement.
Expired
This requirement was previously completed but has now passed its expiration date.
Action needed: The user must re-complete the requirement to return to "Completed" status.
Optional
This requirement is available but not mandatory.
Note: If the user chooses to complete an optional requirement, the status will update to "Completed."