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How to Remove a User from Your Ankored Account

As a Customer Admin, you may need to remove users from your Ankored account, this article explains how to remove users and what happens when you do.

Updated this week

Steps to Remove a User

  1. Navigate to the Group dashboard and locate the user's profile

  2. Click the ellipsis (three dots) next to the user's name

  3. Select "Remove User" from the dropdown menu


What Happens When You Remove a User

When you remove a user from your account:

  • The user loses access – They will no longer be able to log in to Ankored

  • Their profile is deleted from your group – You will no longer see them in your user list

  • Their completed requirements are removed – You will lose access to any documentation or requirements they completed


Important Considerations

Before removing a user, consider:

  • Do you need to retain their compliance records? Once removed, you cannot access their completed requirements

  • Will they return in the future? If there's a chance they'll come back, you may want to keep their profile inactive instead of removing it entirely


Need Help?

If you have questions about removing users or managing your account, contact Ankored Customer Success at [email protected]

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