As an admin, you can update a member's email address directly from their member profile, with no support ticket needed. A member's email is also their login, so the new address becomes the one they use to sign in.

Email changes are only available for members who were added to Ankored directly, for example through Quick Add or bulk add. If your organization uses an integration (such as LeagueApps, iSolved, or another registration or HR platform), member emails come from that system and can't be edited in Ankored, by admins or by members. For integrated accounts, update the email in your source system and the change will sync over.

Changes made by an admin take effect right away. For security, both the old and new email addresses receive a notification about the change.

Make sure the new address is correct before saving, since the member will need it to log in and will receive all Ankored emails there going forward.

Members who were added directly can change their email themselves from their own profile page. When a member makes the change, Ankored sends a verification link to the new address, and the change doesn't go through until they confirm it. Their old address also gets a notification. If a member asks how to do this, you can point them to the article "How do I update my email address in Ankored?"

Members who come into Ankored through an integration can't change their own email in Ankored. They need to update it in the registration platform they used to sign up, and the change will sync over.

Contact [email protected].